LenseChoice Customer Service Representative

LensChoice Customer Service Representative - Optical Lab

Enjoy a career with a global leader in research and development in the ophthalmic lens industry.

Hoya Vision Care is a division of the Hoya Group, a publicly traded company of over $5 Billion sales operating around the world in the fields of information technology, medical, imaging and eye care.


OPPORTUNITY:
LensChoice, a division of HOYA Vision Care Canada is recruiting for a talented full-time Customer Service Representative who will be responsible for serving LensChoice customers through order entry, handling customer inquiries in a timely and professional manner, invoicing, processing credits and Frames systems processing within our facility in Mississauga, Ontario

The Lenschoice Customer Service Representative will work closely with the HOYA customer service Manager, other customer service representatives, warehouse personnel, laboratory technicians as required, sales representatives and management and LensChoice/HOYA staff to ensure a high standard of customer service is being provided to every customer.


QUALIFICATIONS
Minimum Requirements/Experience
• Strong attention to detail and the ability to problem solve
• Secondary School Diploma
• 1 year of customer service experience
• Keyboarding skills with a min. of 45 wpm
• Understanding of Microsoft Office software (ie. Word, Excel)
• Ability to work well independently and in a team environment
• Able to work with minimum supervision
• Able to multi-task, prioritize and work in a high volume-high stress environment

Additional Skills Required for Full Effectiveness
• High energy Level
• Learns quickly and enjoys continuous learning
• Exhibits excellent initiative, is proactive, can think quickly and is flexible when necessary
• Shows empathy and is willing to go the extra mile for others
• Has a positive outlook, is upbeat and cheerful
• Previous experience in an optical laboratory is considered a definite asset.

REWARDS AND BENEFITS:
HOYA offers a competitive compensation and benefits that includes an excellent health & dental package, RRSP matching program, tuition reimbursement program, employee referral program, and a fun, innovative work environment. Please visit our website at www.hoyavision.ca.

APPLICATION INSTRUCTIONS:
Please e-mail your cover letter and resume directly to the posting, indicating “Lenschoice Customer Service Representative“ in the Subject Line of your message. In your covering note, please provide details of your compensation expectations, available start date, and optimal method to reach you (phone #, e-mail address, evening, daytime).

No phone calls or drop-ins please; only those being considered for the position will be contacted. Only those currently eligible to work in Canada will be considered. No relocation assistance will be provided.

HOYA Vision Care Canada - Science You Can See™

Our motto is "Science You Can See", which is a promise of real technological innovation in proprietary lens materials, advanced optical designs and superior lens finishes.

Hoya Vision Care Canada provides precision prescription laboratory services and high quality ophthalmic lenses to Eye Care Professionals across the country. Hoya provides a full range of proprietary lens materials, advanced designs for virtually every sight correction requirement and superior scratch and anti-reflection coatings using Hoya's world renowned Substrate Matching Properties™ processes.

Beyond the science, we continually strive to earn our customers' business through service excellence and attention to detail with every prescription lens order we fill.

We invite you to learn more by visiting our website at: www.hoyavision.ca.