Accounts Receivable Collections Supervisor
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Founded in 1919, Van Houtte Inc. is one of the largest and most integrated companies in the North American gourmet coffee industry.
With an employee base of over 1,900, Van Houtte operates four complementary business groups that together enable consumers to share our passion for coffee in the office, at home, in restaurant, and in foodservice outlets. These four groups work in synergy to develop and market value-added concepts combining gourmet coffees, state-of-the-art technologies and expertise in service.
Van Houtte Inc. is currently seeking an Accounts Receivable Collections Supervisor reporting to the Regional Accounting Manager. The candidate will be responsible for collection calls to customers, supervising staff of 3 collection specialists and 1 accounts receivable clerk, and maintaining accounts receivable records by performing the following duties.
PRINCIPAL ACCOUNTABILITIES include the following:
· Updates customers’ accounts through collection calls and correspondence to customers
· Supervision of collection specialists
· Back up for preparing cash deposits, entering cash receipts
· Researches and processes credits for returns of product and customers’ debit memo for disputed billing
· Reconciles customers’ accounts
· Prepares rebate schedules
· Process Monthly
· Prepares worksheets for specific customer requirements
· Monitors customers’ credit limits and credit hold status
· Interfaces with collection agency
· Other duties as required
KNOWLEDGE REQUIREMENTS
· College diploma preferred
· Minimum of 3 to 5 years credit and collection experience an asset
· Minimum of 3 -5 years supervisory experience
· Excellent communication skills (both verbal and written)
· Good organization and customer service skills
· Computer literacy and proficiency with Excel and Word
NATURE AND SCOPE OF CONTACTS
· Internal contacts within A/R department, Sales & Delivery staff, and Finance Department
· External contacts with customers, and small claims court
We offer a competitive salary, comprehensive benefits and a team environment. If you are interested in applying for this position, please forward your curriculum vitae and salary expectations in confidence by email to RESUMES.CENTRAL@VANHOUTTE.COM . Please let us know how you heard aboout our ad.
We would like to thank all applicants, however, only those being considered will be contacted.
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